US Operations Associate
About One Acre Fund
Founded in 2006, One Acre Fund supplies 1 million smallholder farmers with the agricultural services they need to make their farms vastly more productive. Our 8,000+ team is drawn from diverse backgrounds and professions. With operations across six core countries in Africa, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. On average, the farmers we serve harvest 50 percent more food after working with One Acre Fund.
To learn more about our work, take a look at our Why Work Here blog for more information.
About the Role
One Acre Fund is looking to grow our Business Development team by hiring a well-rounded, energetic candidate with two to five years of experience to work in donation processing, customer support, and office administration. We ask that you are detail-oriented with a passion for non-profit administration.
We are seeking someone to manage the input of donations into our donor database, support our external customers, and team-wide support. You excel at running and improving processes, have a passion for getting every number right, and derive excitement from delivering error-free work. We ask that you commit to regular work hours in our Brooklyn offices.
You will report to the Donations Processing Manager in our New York office.
Responsibilities
- Process Donations: enter incoming donations into our donor database, issue acknowledgement letters; maintain profiles, and pull reports from partner donor sites
- Clean up and prep donor data extracted from partner sites
- Support Customers that inquire about donations, stock transfers, and tax receipts
- Manage email and print mail merge templates.
- Manage administrative tasks relating to New York office space and use by NY-based and visiting staff
- Maintain and follow up on all office administrative tasks.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Across all roles, these are the general qualifications we look for. For this role specifically, you will have:
- Customer service-oriented personality
- Command of Microsoft and Google Productivity Suites
- A demonstrated interest in or understanding of fundraising and NonProfit Administration
- Humility: Passionate professionals who combine skills with good humor and patience
- A willingness to commit to this position for a minimum of 2 years
- A passion for numbers and data accuracy
- Language Requirement: English.
Preferred Start Date
As soon as possible
Job Location
New York, United States of America
Salary
$62,400 - $65,000 annual
Benefits
Comprehensive Health cover, Child Benefit, and paid time off.
Perks
- Professional development opportunities including training on Salesforce CRM
- For this position, you will learn and apply best practices in Customer Relationship Management and Data Management techniques using the Salesforce CRM platform. You will gain valuable experience and on-the-job training with the leading platform in sales and donor management.
Eligibility
This role is only open to citizens or permanent residents of the United States of America
Application Deadline
17 July 2024
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.
Important
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here, but do not send applications or application materials to this email address.
DEI
Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.
Anti discrimination
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.